At Hedge Community Care, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This privacy policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles and relevant privacy legislation.

1. Collection of Personal Information

We collect personal information that is necessary to provide our services and care. This information may include, but is not limited to:

• Full name, contact details, and date of birth
• Health and medical information
• NDIS plan details and support requirements
• Emergency contact information

We collect personal information directly from you or your authorised representative. In some cases, we may also collect information from healthcare providers, support coordinators, or government agencies, with your consent.

2. Use of Personal Information

Your personal information is used for the following purposes:

• To provide tailored NDIS services and support
• To develop, manage, and deliver care plans
• To communicate with you and your representatives about our services
• To comply with legal and regulatory obligations
• To process payments and manage administrative tasks

3. Disclosure of Personal Information

We may disclose your personal information to the following parties when necessary:

• NDIS or other government agencies for service delivery and compliance
• Healthcare professionals involved in your care
• Service providers, contractors, or partners assisting with your care
• Other parties as required by law, such as regulatory bodies or in response to a subpoena

Your information will not be shared with third parties for marketing purposes without your explicit consent.

4. Security of Personal Information

We take reasonable steps to protect your personal information from loss, unauthorised access, modification, or disclosure. This includes the use of secure databases, encryption, and staff training on privacy and confidentiality.

5. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you. To request access or to update your information, please contact us at the details provided below. We will respond to your request promptly.

6. Cookies and Website Use

Our website may use cookies to enhance user experience. Cookies are small text files stored on your device that help us understand website usage and improve our services. You can adjust your browser settings to disable cookies if preferred.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically.

8. Contact Us

If you have any questions or concerns about our privacy policy, or if you wish to access or update your personal information, please contact us:

Hedge Community Care
Email: info@hedgecommunitycare.com.au
Phone: (08) XXXX XXXX
Address: Level 1, 89 Pirie Street, Adelaide SA 5000

We are committed to ensuring the privacy and security of your personal information at Hedge Community Care.